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| The Guayabera Shirt (gwai-a-Ber-a) is one of the most authentic symbols of Latin Culture. They are made of light fabrics to weather tropical heat. Distinctive for its two vertical pleats, four spacious pockets and embroidery detail in a variety of fashion colors. Usually short-sleeved (but also designed in long sleeve) lightweight sport shirt designed to be worn un-tucked. |
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| 2.
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What about backorders? |
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There is no additional cost to ship backorders. There is only one shipping charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost.
Backordered items are shipped as they become available via United States Postal Service (USPS). Backordered items will be grouped and shipped together when appropriate. You will be notified via email if one or more items are going to be delayed beyond the original target date. |
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| 3.
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What are my payment options? |
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We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security please do not send cash.
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| 4.
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Is it safe to use my credit card? |
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Yes, shopping at Cuban Boutique is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Cuban Boutique will cover the liability imposed on you, up to $50. Cuban Boutique will cover this amount only if the unauthorized use of your credit card occurred at Cuban Boutique, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur. |
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| 5.
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How do I change my membership information? |
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| Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the "Customer Center" page. |
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| 6.
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How much do you charge for shipping? |
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We offer several shipping methods for our customers:
- USPS Parcel Mail (starts at $4.00)* - in-stock items are expected to arrive within 3-9 business days
- USPS 3 Priority (starts at $5.00)* - in-stock items are expected to arrive in 3-4 business days
- USPS Express (starts at $22.00)* - in-stock items are expected to arrive in 1-2 business day
*These are minimum shipping charges. The weight or distance of the shipping may cause shipping costs to exceed these rates. Your actual shipping charges will be reflected during checkout.
We will choose the most efficient shipping carrier for your order. The carriers we use include but are not limited to United Parcel Service (UPS) and the U.S. Postal Service (USPS). Shipping fees are not refundable.
To estimate your delivery date of in-stock items, please add one business day to the above delivery times. For example, if you order an in-stock item by noon Monday-Friday and choose UPS 3 Day Select, you will receive your item in 4 business days. Please note UPS does not deliver on weekends. |
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| Once your order is shipped, you will be sent an email confirmation. If provided your shipping confirmation will include a tracking number from USPS. |
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| 8.
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When will my order be shipped? |
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Cuban Boutique usually ships in stock items in three to five business days, excluding holidays.
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| 9.
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Does Cuban Boutique accept international orders? |
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Yes but delivery time varies base on what country you live in. We ship via airmail.
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| 10.
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What is Cuban Boutique's return policy? |
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Our 100% guarantee ensures that every item you purchase at Cuban Boutique meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 60 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Returns for refund after 60 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.
There will be no Credit, Refund, or Exchange if merchandise has been: Washed, Tailored, Altered, Dry Cleaned or Worn. MONOGRAMMED ITEMS ARE NOT RETURNABLE OR EXCHANGEABLE AS WELL AS FINAL SALE MERCHANDISE. We are not responsible for CUSTOMS RELATED ISSUES LIKE DELAYED, DAMAGED, OR LOST OF MERCHANDISE.
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| 11.
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How do I return something? |
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You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
SHIP TO:
Cuban Boutique
Return Center
13071 SW 133 CT
Miami, Fl 33186
If you do not have the return and exchange form you can click here to download a copy. |
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| 12.
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Who pays for return shipping? |
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For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
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| 13.
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What about my privacy? |
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| We are committed to protecting your privacy. We use the information we collect on the site to make shopping at cubanboutique.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy |
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| 14.
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What are cookies? Does Cuban Boutique use them? |
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Simply put, a cookie is a small piece of information that web sites use to remember information about users. Cuban Boutique uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Cuban Boutique uses persistent cookies to identify members after their first visit.
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| 15.
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How can I submit comments and suggestions? |
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You can send email to info@cubanboutique.com, use our feedback form, or call us at (877)642-8226 during business hours, Monday through Friday 8:30am to 5:30pm EST except on holidays.
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| 16.
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Would you like to order via fax? |
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To order via fax;
Click here to doanload our fax order form.
Fill out the form with your billing and shipping information. Write down the product Id, description, color, size, price and qty. Insert your payment option and fax form to 305-397-2217. |
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